Privacy Policy

Svetlana & Yuliya, Lda, headquartered at Urbanização Portela da Vila, lote 15, 2560-573 Torres Vedras, Portugal (NIPC 518659615), and reachable at bakesandblendpt@gmail.com or +351 967 789 016, is the owner of the Bakes & Blends brand.
This Privacy Policy applies to all services provided under the Bakes & Blends brand, both in‑store and online.
The protection of your personal data is a priority for Svetlana & Yuliya, Lda, which is why we commit to processing only the data strictly necessary to provide you with the best possible service — ensuring transparency, and applying best practices in data security and privacy protection. We are fully dedicated to safeguarding your privacy with seriousness and care.

Processing of Personal Data
This Privacy Policy sets out the terms and conditions under which Svetlana & Yuliya, Lda processes users’ personal data, ensuring that processing is carried out in accordance with the General Data Protection Regulation (GDPR), Portuguese Law No. 58/2019 of August 8, and other applicable legislation.

Data Controller
Svetlana & Yuliya, Lda is the entity responsible for processing the personal data provided by customers — both in our physical store and via our website — determining the purposes and means of such processing.

Personal Data We Process
We commit to collecting and processing only the personal data necessary to provide our services with the highest quality.
We process the following personal data:

• Online account: name, address, phone number, email address.
• Marketing: full name and email address (only if you subscribe to our marketing communications).
• Transactions: tax identification number (NIF), if provided for invoicing purposes.
• Customer service: name, phone number, and email address (to provide personalized assistance).

Purpose of Data Processing
We process personal data for the following purposes:

• Order processing and customer management.
• Handling inquiries and complaints.
• Statistical analysis and measuring customer satisfaction.
• Advertising campaigns; sending suggestions and product updates.
• Accounting, tax, and administrative management.
• Compliance with legal obligations.

We only process data within the scope of our business and only to the extent required by our contractual relationship.
With your explicit consent, we may send you information about products that may interest you. For direct marketing, we may send communications about similar products via email, SMS, or other digital channels, based on our legitimate interest.

Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes described above, within legal limits.
Once that period expires, we will delete, destroy, or anonymize your data.
Exceptions:
Transactional data, which we are legally required to keep for 10 years, and any information needed to ensure the resolution of questions or requests.

Data Recipients
Your data may be accessed by:

• Svetlana & Yuliya, Lda employees,
• Suppliers,
• Banking institutions,
• Tax and judicial authorities,
• Other entities, but only when necessary to comply with contractual and legal obligations.

Data Security
We implement strict security measures to protect your personal data from loss, unauthorized access, or alteration.
Data collection and processing are carried out securely, preventing loss or manipulation.
All information is stored on a secure server, with access protected by encrypted connections (HTTPS) and, in some cases, VPN access control.

Your Data Protection Rights
At any time, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Delete your data when it is no longer needed.
• Object to the processing of your data for direct marketing.
• Portability — receive your data in a digital format and transfer it to another entity.
• Restrict processing of your data in certain circumstances.

To exercise these rights, please contact us via our website or the email address provided above.

Automated Decision‑Making & Profiling
If we use automated processes to make decisions affecting you, you have the right to object, including to any profiling.

Complaints to the Supervisory Authority
You may file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) if you believe your rights have been violated.

Electronic Communications
You may receive electronic communications about promotions and new products. You can unsubscribe at any time, and we will confirm your opt‑out by email.

Changes to This Privacy Policy
Svetlana & Yuliya, Lda reserves the right to update this Privacy Policy at any time. The latest version will always be available on our website.
For any questions, please contact us using any of the channels provided above.